Refund policy

Returns
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

Custom & Personalized Items
Our Custom Card, Custom Stand, and any product programmed to a customer-specified link are made to order and are final sale. These cannot be returned or refunded unless they arrive damaged or defective.

Damaged or Defective Items
If your product arrives damaged, defective, or the NFC chip isn't tapping correctly, email us at Marhabatap@gmail.com within 7 days of delivery with your order number and a photo or video of the issue. We'll send a replacement or issue a full refund, including original shipping costs.

How to Start a Return
Email Marhabatap@gmail.com with your order number and the reason for your return. We'll confirm eligibility and send return instructions. Please wait for confirmation before sending anything back.

Refunds
Once we receive and inspect your returned item, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or sent in error.

Exchanges
Need a different platform card or stand instead? Contact us and we'll arrange an exchange once we receive the original item back in its original condition.

Contact
Questions about a return? Email us at Marhabatap@gmail.com.